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Temporary Administrator

KROX1176156_1562843914

Salary Package: £9 - £10 per hour
Location: Didcot, England
Consultant: Kathy Rusher
Posted: 11/07/2019

Description:


Berry recruitment are looking for experienced administrators to work as part of a team providing an excellent response to customers and handling queries at first point of contact.



Rate: £9.00 - £10.00 per hour


Location: Didcot


Term: 8 weeks temporary



Key Duties



  • Dealing with calls from tenants and other customers on a wide range of

  • issues, giving advice or taking action as appropriate

  • Logging responsive repair jobs and providing telephone advice to tenants as

  • appropriate

  • Liaising with Technical Officers to arrange inspection appointments and to

  • seek advice on complex repairs requests

  • Liaising with contractors on behalf of tenants if work is not completed or

  • appointments not kept

  • Carrying out telephone surveys

  • Carrying out administrative tasks within the team

  • Occasionally covering Reception

  • Covering Saturday mornings on a rota basis (approx. 1 in 8)

  • Any other duties that may be reasonably required



What you will need;



  • Excellent communication and interpersonal skills

  • Experience of, and commitment to, delivering focused customer services

  • Experience of working in a call centre dealing with high levels of inbound calls

  • The ability to take ownership of tasks and work accurately and flexibly within a busy team

  • An enthusiastic and positive approach

  • Experience of dealing with challenging customers

  • The ability to meet call handling targets

  • Good IT skills

  • Ability to work accurately and flexibly as part of a busy team



It would also be nice to have;



  • A qualification or professional accreditation in customer service

  • Experience of working in the housing sector or a maintenance environment

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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