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Customer Service Representative


Salary Package: £26000 - £31000 per annum
Location: Croydon, England
Consultant: Sharon Copeland
Posted: 23/06/2022


We are looking for a Customer Service Representative with Business to Business experience based in the Croydon area.

You will be responsible for the provision off the customer service and also ensuring efficient management of orders throughout the supply chain.

Assisting the team to achieve on time delivery targets.

working with the planning team to ensure customers requirements are fulfilled and within the lead operational times.

Dealing with receipt, tuning and booking of sales orders and issuing order confirmations within agreed service levels

Ensuing reports are generated to customers within time frames

Dealing with customer queries and complaints

Proactive management of the order book for specific clients

Liaising with other departments within the company

Provide regular KPI reports to track progress.

you will need a good working knowledge of Microsoft packages

Experience in working in a business to business customer service background

Fluency in a European language as well as English

ERP experience

If you are interested in the role please get in touch

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.