Technical Advisor

OXFORD125696_1712751054

Salary Package: £27000 - £31000 per annum
Location: Witney, England
Consultant: Kathy Rusher
Posted: 10/04/2024

Description:

Berry Recruitment are NOW hiring for an exceptional and innovation organisation in Witney for Technical Advisor.

To deal with technical sales enquiries including specifying products, providing quotations, maximising sales, and providing a high level of customer service. To maintain a broad technical knowledge of Heating & Ventilation products. To support the Product Manager, support and assist the Heating & Ventilation Field Sales Manager and the Customer Services team.

Role: Technical Advisor

Location: Witney, Oxfordshire

Salary: £27,000 - £31,000 Per Annum

Office based role Monday to Thursday 8.30am until 5.00pm and Friday 8.30am until 4.30pm.

Benefits Package:

• 25 days holiday bank holidays


• Performance related bonus

About the role:
As Technical Advisor, your duties will be:

• Handle all customer telephone enquiries of a technical and sales nature.


• Deal with all technical queries referred by the Sales Order Processing department.


• To converse with and assist customers, architects, consultants/ surveyors, and designers at the highest technical level.


• Interpret and take measurements and details from architects’ drawings and or CAD (or equivalent) to make the necessary calculations for specifying equipment.


• Provide accurate and detailed written and verbal quotations.


• Make outgoing calls to customers in response to product enquiries, to follow up quotations & to advise of special offers and promotions.


• Receive and input occasional telephone orders resulting from technical queries/quotations.


• Occasionally attend Trade Shows and Company led seminars.


• Build relationships with customers and suppliers.


• Liaise with and to follow up leads from External Sale Executives, e.g. progress visit reports and correspondence.


• Promote product initiatives and assist in the promotion of designated lines.


• Maintain the level of product knowledge necessary to influence and develop sales, including identifying training needs and attending product training sessions.


• Liaise closely with the manufacturer and customer to progress: product availability, delivery times, engineering issues, product quality issues, service-related questions & product development.


• Develop tools and strategies for the clients to ensure they can recognise the value they are getting.


• Ensure Supplier escalations are managed appropriately.


• Create and manage the budget for your client’s buyer accounts.


• Maintain action plans for your Buyers and deliver reports to senior managers.


• Deliver performance reports to sector managers to ensure standards are withheld.


• Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes.


• Facilitate on the job training to ensure your Buyers have excellent knowledge of the system and processes including new functionality.


• Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure clients are receiving first class Customer Service

About you:

• Excellent interpersonal and negotiation skills


• Excellent organizational skills and attention to detail


• Self-motivated and flexible with the ability to work on own initiative.


• Strong analytical and problem-solving skills


• Ability to function well in a high-paced and, at times, stressful environment.


• Proficient with Microsoft Office