Senior Customer Relationship Associate

KROX784639_1776442898

Salary Package: NEGIOTABLE
Location: Abingdon, England
Consultant: Kathy Rusher
Posted: 17/04/2026

Description:

Berry Recruitment are NOW hiring for a committed and experienced Senior Customer Relationship Associate to work for a professional and friendly business based in Milton Park.

The Benefits on offer

Role: Senior Customer Relationship Associate – Hybrid Working.

Location: Abingdon, Oxfordshire
Hours - Monday - Friday, 09.00am - 17.30pm.

Salary: £35,000 Per Annum

• Benefits: Generous company pension (up to 10.5% matched on a sliding scale)


• Hybrid working – Full time approximately 2 days working in the office and 3 days working from home. Days may be changeable, so flexibility is required.


• Company shares


• Health cash plan (Medicash)


• Eyecare scheme (with Specsavers)


• Corporate life insurance


• 25 days holiday


• Your birthday off (after 1 year of service)


• 3 days holiday purchase

As a Senior Customer Service Advisor as responsibilities will be:

• Communication with customers via email and telephone.


• Process and follow up customer orders and quotes to achieve KPI results.


• Resolving customer queries and complaints.


• Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations.


• Generate and review reports.


• Consistently searching for innovative ideas for improvement to processes.


• Regular feedback to the manager so that she is aware of any performance issues.

• Assist the Manager with monitoring performance ensuring the team meets KPI’s and delivers exceptional customer service.


• Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries.


• Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources.


• Work alongside the manager to monitor workload, team performance and compliance with KPI’s, offering guidance to ensure high standards of service


• Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency.


• Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions.


• Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction.


• Create and maintain written procedures in line with our processes.


• Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment.

You will:

• Assist the Manager with monitoring performance ensuring the team meets KPI’s and delivers exceptional customer service.


• Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries.


• Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources.


• Work alongside the manager to monitor workload, team performance and compliance with KPI’s, offering guidance to ensure high standards of service