Mobile Assist Staff

Mobile Assist Staff_1775033463

Salary Package: £13.27 - £13.98 per hour
Location: Hertfordshire, England
Consultant: Mr Mohammed Rauf
Posted: 01/04/2026

Description:

About the Role

We are seeking caring, reliable, and customer‑focused individuals to join our Mobile Assist Team (MAT). In this vital role, you will support blind, disabled, and elderly passengers, helping them safely board and alight from trains at Hertford North and other nearby stations.

This is a rewarding, people‑centred position where your support directly improves the travel experience of vulnerable passengers.

Key Responsibilities

• Provide safe, respectful assistance to passengers with mobility or accessibility needs


• Support customers on and off trains, ensuring comfort and confidence throughout their journey


• Deliver excellent customer service and act as a friendly, approachable presence on the station


• Travel between Hertford North and nearby stations during shifts to meet assist requirements


• Communicate clearly with station teams, train crews, and passengers


• Maintain a calm, professional approach in a busy, time‑sensitive environment

Essential Requirements

• Full UK driving licence (required for travelling between stations)


• Minimum 6 months experience in a customer‑facing, support, or care‑related role


• A patient, empathetic, and approachable manner


• Strong communication skills and confidence working with the public


• Reliability, punctuality, and the ability to work independently


• Physical capability to provide safe assistance where needed


• Flexibility to work morning, evening, and night shifts

Why Join Us

• Make a meaningful difference to the daily journeys of vulnerable passengers


• Work within a supportive and dedicated team


• Gain valuable experience in customer service, accessibility support, and rail operations


• Opportunities for development within the rail industry

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.