General Manager

RCDG090625_1749475388

Salary Package: Up to £26500 per annum
Location: Bishop Auckland, England
Consultant: Dani Gallone
Posted: 09/06/2025

Description:

GENERAL MANAGER – JOB DESCRIPTION

LOCATION - BISHOP AUCKLAND

Responsible for: Day-to-day management of the clubhouse, bar, kitchen, events, staff, maintenance, and business development.

Role Purpose

To lead the day-to-day operations of the clubhouse, bar, kitchen, and events, ensuring high standards of service, financial efficiency, and long-term growth. The General Manager will drive revenue, maintain facilities, manage staff, and promote the club as a premier community venue.

Key Responsibilities

Operations & Business Development

• Oversee all clubhouse operations including bar, catering, functions, and maintenance.


• Drive business growth through new revenue streams, events, and facility hires.


• Monitor performance against profit & loss targets; control costs and maximise income.


• Ensure compliance with licensing, H&S, and food hygiene regulations.


• Lead on stock control, ordering, and supplier relationships.


• Maintain venue safety, cleanliness, and presentation to high standards.

Finance & Administration

• Handle all financial processes including cashing up, banking, payroll data, and stock reconciliation.


• Produce regular financial and operational reports for the board.


• Identify and secure grant funding to support club development.


• Prepare quotes and manage bookings for external venue hires.

Staff Management

• Recruit, train, schedule, and supervise bar, kitchen, and cleaning staff.


• Maintain a motivated team focused on high-quality service.


• Ensure staff follow club policies and licensing requirements.


• Monitor wage budgets and staff ratios to optimise efficiency.

Customer Service & Club Promotion

• Deliver excellent service to members and visitors.


• Actively promote use of the clubhouse for events and functions.


• Maintain a strong presence during events, ensuring smooth operation and customer satisfaction.

Facilities & Compliance

• Oversee upkeep and cleanliness of clubhouse, changing rooms, terrace, and grounds.


• Be responsible for security, maintenance, and emergency call-out as a keyholder.


• Ensure compliance with fire safety, accessibility, and health & safety regulations.

Person Specification

Essential:

• Experience managing bar, catering, or hospitality operations.


• Strong financial and business acumen.


• Proven staff management and customer service skills.


• Solid understanding of licensing, H&S, and food hygiene standards.


• IT competence and administrative ability.


• Flexibility to work evenings, weekends, and match days.

• To be a personal licence holder for the club to sell and authorise the sale of alcohol and to adhere to and enforce licensing regulations.


• Driving Licence.

Desirable:

• First aid certificate.


• Relevant qualifications in food safety or health & safety.


• Interest in sport or rugby club environments.

Performance Indicators

• Financial performance against budget.


• Health & safety compliance.


• Customer satisfaction.


• Successful grant applications and revenue growth.

Terms & Conditions

• Hours: Flexible, including