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Ecommerce Administrator Specialist


Salary Package: £28000 - £30000 per annum
Location: Banbury, England
Consultant: Kathy Rusher
Posted: 03/05/2024


Berry Recruitment are NOW hiring for a committed and experienced Ecommerce Administrator Specialist to work for a Market leading manufacturing organisation in Banbury Oxfordshire

Role: Ecommerce Administrator Specialist

Salary: £28,000 – £30,000

Location: Banbury, Oxfordshire

Hours: Monday – Friday – 37.5 Hours

Holiday Entitlement: 25 Days Annual Leave

Key Responsibilities of the Ecommerce Administrator Specialist to:

  • Daily monitoring of order flow between Marketplace software package, systems, and party logistics partners

  • Responding to consumer requests and queries daily, within the shortest possible lead-time (max 24 hours), to ensure the best possible customer experience.

  • Investigate customer issues and complaints through to resolution in the most effective and efficient manner possible.

  • Manage any order cancellations/refunds daily.

  • Monitoring of and liaising with carriers to ensure products are delivered to clients within the required lead-time.

  • Analysis of sales orders by product to ensure adequate stocks are in place to service future demand.

  • Liaise with Production and Procurement teams to update demand plans and stock replenishment where needed, taking lead-times into account.

  • Administrative set up of new marketplace accounts as identified by the business.

  • Maintaining the Marketplace portfolio of products including adding and removing products.

  • Maintaining and updating the Marketplace price windows in collaboration with the Marketplace category manager.

  • Ensure marketplace activity is aligned with UK wide promotional activity agreed with our regular customer base.

  • Analysing and reacting to consumer feedback to identify areas for improvement in packaging and/or online content.

  • Liaise with internal teams to update and improve marketplace online assets and/or packaging as required.

  • Communicate and coordinate with internal departments (supply chain, sales, quality, marketing, finance) as required.

  • Generate Marketplace reports to allow the monitoring of performance in terms of volume, value, and margin.

  • Monitor UK Market product pricing, utilising online tools, to ensure Keter remain the most competitive vendor for our products on marketplaces.

  • Provide insights and proposals based on the data available to maximise sales.

  • Manage and balance workload with the Marketplace colleagues to ensure continual coverage during periods of absence.

  • Monitor Key Performance Indicators set by the business.

  • Continually review and propose improvements to the Marketplace products, processes, and procedures to optimise performance.

About you for the Ecommerce Administrator Specialist role.

  • Experience of managing Marketplace accounts is desirable but not essential.

  • Customer service experience including a high focus on delivering an outstanding consumer experience.

  • Proficient in Microsoft Office (primarily Excel). SAP system experience is desirable but not essential.

  • Channel Engine” software experience would be advantageous but not essential.

  • Able to communicate effectively at all levels.

  • Excellent verbal / Written communication and presentation skills

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"

For more information and to ap