Customer Service Advisor - Full Time

CSA/ED/STAFF_1779199084

Salary Package: £12.71 - £12.89 per hour
Location: Durham, England
Consultant: Emma Dean
Posted: 19/05/2026

Description:

Berry Recruitment are currently recruiting for Customer Service Advisors for our client based in Durham.

12 month Fixed Term Contract. Can lead to a permanent position for the right candidates.

About the Role

We’re looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.

What You’ll Be Doing

• Handling inbound and outbound calls, emails, and customer enquiries


• Completing transactions and maintaining accurate digital and manual records


• Managing daily workloads to meet deadlines


• Escalating non-routine queries appropriately


• Collaborating with team members to support overall performance


• Providing general administrative support


• Ensuring compliance with internal controls and audit requirements

What We’re Looking For

• Candidates from all customer service backgrounds


• Strong communication and interpersonal skills


• Proven ability to work effectively in a team or structured environment


• Good organisational and time management skills


• Excellent attention to detail and accuracy


• Commitment to delivering high-quality customer service

Shifts: 8:00–11:30 AM starts to 17:30–20:00 PM finishes (37 hours a week) including weekends. 3-5 weekends over an 8 week period (can be consecutive or spaced out depending on Business needs.

Vouchers awarded for star performance and Free tea and coffee available onsite

For further details, please forward your CV or call 01785 220800.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.