Customer Service

OXFORD125696_1757065207

Salary Package: £24000 - £26000 per annum
Location: Banbury, England
Consultant: Kathy Rusher
Posted: 05/09/2025

Description:

Berry Recruitment are NOW hiring for a committed and experienced Customer Service Representative to work for a Manufacturing Market leading organisation in Banbury, Oxfordshire for a period of 6 Months.

Role: Temporary Consumer Service Representative

Salary: £26,000 Per Annum

Location: Banbury

Hours: Mon – Fri (37.5 hours per week)

Key Responsibilities of the (Job Title):

• Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms.


• Follows through to resolution, carrying out outbound calls as and when required.


• Handles and responds to all complaints received in an appropriate manner and in line with Company complaints policy.


• Maintains accurate records inputting on-line and telephone orders, monitoring and reporting on supply issues.


• Investigates queries and issues including the ordering of parts and/or refunds. Escalates when appropriate.


• Develops a vast knowledge of the full product range.


• Processes and confirms payments.


• Processes orders on behalf of our sister companies.

About you:

• Demonstrates a positive attitude, openness.


• Excellent verbal communication skills, Fluent in English


• Strong organisational skills to achieve targets.


• A team player, working flexibly with others to achieve targets and objectives.


• Ability to work in an industrial, multicultural environment.


• Demonstrates and actively promotes company values.


• Self-motivated, able to work independently to resolve customer issues.


• NVQ Level 3 IT/Customer Services.


• Proven track record in a similar position.


• Relevant experience in database management, information systems or/and data processing.


• Microsoft Excel and Access.


• Knowledge in SAP is an advantage.


• Excellent telephone/email manner.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment – 01865 777733 or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.