Call Agent

NNKMDU_1752092308

Salary Package: £12 - £12.60 per hour + Benefits Include
Location: Durham, England
Consultant: Karolina
Posted: 09/07/2025

Description:

Berry Recruitment is out looking for an experienced Call Agent

• Contract - 12 Months with possibility to be extended afterwards.


• Pay - £12.60 an hour - weekly pay


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  Flexible Working Hours: Our shifts run between 08:00am and 08:00pm. We offer a rotating schedule that supports work-life balance while meeting business needs.

  
  


• Rotating weekends


• Full time in the office

Key Responsibilities

• Process work in line with agreed procedures, business rules or scripts – Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.


• Learn the procedures and understand parameters of producing a quality output.


• Process work to the defined level of quality.


• Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.


• To schedule and prioritise allocated work on a daily basis.


• Distribute information and when required, work to the other team members or groups.


• Identify and suggest areas of improvement.


• Maintain and update information held on a data base or manually.

Experience

• Attention to detail


• Able to work in a team or other structured environment.


• Articulate and able to maintain good relationships with colleagues and clients.


• Delivers a high quality customer service in a professional manner, creating trust and confidence.


• Excellent communicator.


• Effective team player, who constantly displays commitment and flexibility.


• Assimilates and applies policies and procedures consistently.


• Accurate and timely delivery of tasks.

For more information please contact Karolina.

If you are interested, please apply with an up to date CV - CV's being reviewed on daily basis.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.