Key Responsibilities

Client & Member Support

• Support Members with the daily management of their caseloads.


• Approve decisions, requests, expenditure, and recommendations on behalf of Members where appropriate.


• Build and maintain strong working relationships with colleagues, clients, and external partners.

Communication & Correspondence

• Answer telephone calls and emails promptly, providing a high standard of customer service.


• Communicate professionally both verbally and in writing with clients, suppliers, visitors, and third parties.


• Monitor and manage the office email account.


• Interpret and respond effectively to spoken and written instructions.

Administration & Record Keeping

• Log and maintain accurate, detailed records of calls and communications received.


• File, date‑stamp, and complete general clerical duties as required.


• Type and word‑process various documents and electronic information.


• Manage diaries, schedule meetings, and assist with team activities.

Office Management

• Order and maintain appropriate office supplies.


• Perform reception duties in a professional, courteous, and efficient manner.


• Assist with legal aid applications and upload information in support of Fee Earners.

Professional Standards

• Maintain consistent attendance, punctuality, and professional appearance.


• Follow all relevant health and safety procedures.


• Pursue ongoing personal development to enhance skills and job performance.