****Berry Recruitment are currently recruiting a process assistant for our client based in Nottingham***

Hours

• SATURDAY AND SUNDAY


• Hours 9am to 5.30pm

Pay rate 11.10 per hour

Job Description

Berry recruitment is looking for enthusiastic individuals with a ‘can do’ attitude on a part time basis Saturday and Sunday 9am to 5.30pm customer focused roles for a Public Sector client based in Nottingham

Your role will involve answer incoming calls from customers who want book appointment and additional services with some outbound calling , respond to webchat queries , troubleshoot customer service problems, and provide general information supporting customers with their visa and citizenship applications.

As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Roles are initially for a six-months’ period, with the option to move on to a fixed-term contract.

If you are a good communicator, with great interpersonal skills who excels at problem solving, this “Great Place to Work” organisation would love to hear from you!

Key Responsibilities

• Answer incoming and making outbound calls


• Answer webchat queries


• Management and resolve customer queries


• Booking appointments & additional services for customers


• Document all call information according to standard operating procedures


• Follow up customer calls where necessary


• Other duties as assigned


• To schedule and prioritise allocated work on a daily basis.


• Distribute information and when required, work to the other team members or groups.


• Maintain and update information held on a data base


• Support line management on any additional admin when required.


• Maintain records for audit purposes.


• Ensure deadlines are met.

Essential Skills

• Experience preferred with webchat application but not essential


• Call centre experience preferred


• Proficient in relevant computer applications


• Knowledge of customer service practices and principles


• Excellent data entry and typing skills


• listening, verbal, and written communication skills


• Ability to handle stressful situation appropriately


• Attention to detail in record keeping


• Delivers a high quality customer service in a professional manner, creating trust and confidence


• Excellent communicator


• Effective team player, who constantly displays commitment and flexibility;


• Accurate and timely delivery of tasks


• Excellent organisational skills

If you are interested please apply or message us on 07808322061