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Ukrainian Speaking Quality Evaluation Analyst

RH.CORN.KOR_1610023506

Salary Package: £18666 - £19803 per annum + Company bene
Location: Exeter, England
Consultant: Sally Appleby
Posted: 07/01/2021

Description:


Berry Recruitment are actively seeking a candidate who is fluent in written and spoken Ukrainian. We are looking to fill a permanent position with one of our prestigious clients in Exeter.


Initially working from home until the office has re-opened.


This is a permanent position starting from home on the 17th February 2021

Are you fluent in written and spoken Ukrainian, looking for full time position in Exeter? Then Berry Recruitment has a superb opportunity for you working for a unique organisation with over 25 year's experience ensuring top quality and customer satisfaction.


You will need to be happy and motivated working from home. Have a safe and private work space that is noise free. Be able to have a secure work space that only yourself can access. Broadband installed with a system requirement of 10MB and an upload speed of 2MB.


Be happy to receive IT equipment in line with the role requirement and be able to install the equipment confidently by yourself.


This is a very technical role and you will need to be confident using I.T equipment and multiple platforms at one time.


Happy to re locate to Exeter once the office is open. This is not optional the relocation is part of your acceptance of this position.



SPONSORSHIP WILL NOT BE PROVIDED.

ROLE Ukrainian Speaking Quality Evaluation Analyst

Working with a wide range of international and nationwide clients, you will analyse 'Customer to Client' contact information. This will include telephone calls and written communication such as emails and text. The role is based in a modern Exeter office. You will be confident to provide accurate and actionable feedback on client’s service delivery and quality.

DUTIES INCLUDE:

Key Responsibilities



  • Analyse content of interaction between Customers and Client and Outsourced Contact Centres by evaluating the content of telephone calls and written communication in the required language

  • Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service

  • Identify added value intelligence and insight gained through evaluating interactions highlighting actionable improvements in people, product, process and Customer outcomes for the Client

  • Fully participate in roundtable and project activities aimed at enhancing Client performance and Customer experience

  • Maintain the highest levels of accuracy in all activities undertaken

  • Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to the company custom software systems

  • Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements

  • On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)

  • Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology

  • Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions

  • Comply with all company policies and procedures and maintain the highest standards of Client and information confidentiality

  • Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role



SUCCESSFUL CANDIDATE: Ukrainian Speaking Quality Evaluation Analyst

Essential



  • Experience operating in a challenging organisational environment with a requirement to balance differing
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