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Technical Support Engineer


Salary Package: Negotiable
Location: Monmouthshire, Wales
Consultant: Jessica McDonnell
Posted: 13/01/2021


We are on the lookout for a technical engineer to work for a leading 4g/5g and technology added value distributor based in Monmouthshire.

You will be responsible for supporting the services delivered to customers, as well as supporting their internal infrastructure and sales team. You will be a skilled point of contact for pre and post sales technical enquires.


  • Provide Technical support to key customers

  • Work alongside team members to resolve internal issues

  • Completing Regular maintenance tasks

  • Completing Project work

  • Participate in an on-call rota to assist key customers

The Ideal Candidate:

  • You must have a solid understanding of network routing and switching protocols, including IGRP, EIGRP, OSPF, BGP, IPv4, IPv6, VLANs and Wi-Fi

  • Strong experience using, deploying, and administering Linux distros

  • In-depth knowledge of Microsoft Windows, specifically Server 2016 and Windows 10.

  • Experience of Office 365 administration; any further experience of Azure or AWS would be considered a bonus

  • A demonstrable knowledge of using Active Directory, Group Policy and ideally, but not essentially, Appsense to control, configure and enhance the end user experience

  • Self-motivation

  • Excellent organisation skills

  • Excellent communication skills

The following experience and qualifications are also desirable, but not essential:

  • Cisco CCNA

  • Cellular technologies

  • Android deployment and management, with an understanding of containers


  • Embedded Linux

  • Hyper-V

If you are interested, or would like any further information please apply or call 02920 290013.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.