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Service Desk Support

AC/GOS_1559921115

Salary Package: Up to £11.69 per hour
Location: Lyndhurst, England
Consultant: Amy Coleman
Posted: 07/06/2019

Description:


Job title: Service Desk


Location: Lyndhurst


Job Type: Contract- 3months


Hourly Rate: £11.69phr



My client is looking for an experienced individual to work on their service desk.


It’s 37 hours per week, hours to be discussed as they have opening times they need to cover, but flexibility on working hours will be needed. The earliest start is 8am and latest finish is 6pm with no weekend work.










Responding to all technical enquiries and incidents, recording, tracking and prioritising requests, ensuring that they are dealt with promptly and professionally. Use remote control technology, to connect to the users’ desktop to aid diagnosis and resolution of technical incidents. On occasions it may be necessary to visit a user’s workstation or meeting room to provide a resolution. When necessary, assign calls to second line support or 3rd




Skills



  • Prior experience of working in an ITIL Service Management environment and be trained to at least ITIL Foundation level.




  • The post holder must be educated to “A Level” or BTEC standard (or equivalent) in a relevant ICT discipline and/or possess at least two year’s experience of working in an ICT support environment.




  • The post holder must be able to demonstrate excellent communication skills and be able to apply these when dealing with customers at all levels across the organisation.



If interested please call Amy at our Berry Recruitment Gosport Office.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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