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Service Delivery Account Manager.


Salary Package: Negotiable
Location: Oxford, England
Consultant: Kathy Rusher
Posted: 28/03/2024


Berry Recruitment are NOW hiring for an exceptional and innovation organisation in Oxford for Service Delivery Account Manager.

This role would be suitable for an individual with previous Account Management experience, a proven track record in face-to-face client meetings and experience in delivering presentations and data to clients.

Role: Service Delivery Account Manager

Location: Oxford, Oxfordshire

Blended Working Environment.

Benefits Package:

  • 25 days holiday bank holidays

  • Performance related bonus - 20%

  • Flexible working (Hybrid)

  • Social Events

  • Free parking

About the role:
As Service Delivery Account Manager, your duties will be:

  • Develop an engaging relationship with clients to maximise customer satisfaction.

  • Develop tools and strategies for the clients to ensure they can recognise the value they are getting.

  • Ensure Supplier escalations are managed appropriately.

  • Create and manage the budget for your client’s buyer accounts.

  • Maintain action plans for your Buyers and deliver reports to senior managers.

  • Deliver performance reports to sector managers to ensure standards are withheld.

  • Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes.

  • Creation and presentation of ad hoc internal reporting

  • Facilitate on the job training to ensure your Buyers have excellent knowledge of the system and processes including new functionality.

  • Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure clients are receiving first class Customer Service

About you:

  • The ideal candidate with have a minimum of 3 years’ experience in a B2B Customer Success/Account Management.

  • Confident communicator at all levels

  • Exceptional attention to detail

  • Previous experience within analysing and presenting data and reports.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment – 01865 777733 or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.