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Service Coordinator


Salary Package: £20000 - £24000 per annum
Location: Abingdon, England
Consultant: Kathy Rusher
Posted: 12/04/2019


Are you looking for a new challenge within Customer Service? If so we have the role for you!

Berry Recruitment has registered a superb permanent opportunity to join our client based in the Abingdon area as Service Coordinator.

Role: Service Coordinator
Location: Abingdon
Hours: 8:30 – 17:00 with half hour lunch
Salary: £20,000 -£24,000 per annum

Benefits: 23 days holiday plus bank holiday per annum, Bonus Initiative & Company Pension

The Role:

To arrange, plan and coordinate field engineer activities and maximise the efficiency of engineer utilisation. First line contact our customers reactive call outs and preventative maintenance scheduling, to promote a high level of customer service and commercial awareness at all times.

Key Responsibilities:

  • Taking reactive calls from customers and dealing with in a professional manner

  • Scheduling preventative maintenance, works, commissioning, return visits and call out activates with engineers in a way that optimises their use

  • Assist with invoicing of service and call out minor works

  • Ensure that engineering data receive from handheld device is professional and compliant

  • Provide quotations/estimates for minor works and return visits

  • Raise subcontract orders ensuring highest level standard of work and profit

  • Request equipment for engineers van stocks and customer requirements

  • Assist with maintaining service management database

  • Collation and distributions of job to engineers

  • Maintain engineer’s attendance records

  • Generally support the service function maximising revenue and securing maintenance opportunities

  • Assist with managing call out rota with engineering management

  • Provide cover for Service Administration

  • Arrange and maintain field engineers training records.

Accountable for:

  • Maximising the use of engineering working hours to ensure that the most chargeable visits are incorporated into each working day

  • Maintain a commercial focus of continue to reduce non-productive time.

Candidate Specification:

  • Ability to communicate fluently with customers, manufactures & internal staff

  • Ability to resolve customer related issues

  • Ability to work as a positive team member

  • Ability to prioritise workloads to meet agreed deadlines

Technical Knowledge:

  • Product and parts knowledge

  • Fully competent with service management system

Health & Safety:

  • Has completed ‘Office’ H&S induction training as a minimum

If you believe you have the passion and enthusiasm to succeed in this role, please contact Kathy at the Oxford Branch. We look forward to hearing from you.

If you do not hear back within five working days, unfortunately you have not been successful with your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.