SEN Business Support Officer

BB/HS/HDN_1732526252

Salary Package: Negotiable
Location: North London, England
Consultant: Bilal Baree
Posted: 25/11/2024

Description:

1. To provide an efficient, effective and timely SEN casework related support function as part of the SEN Strategic and Casework Team to support the delivery of a specialised service relating to pupils with SEN.

To ensure that the support functions are administered within priorities set by the SEN Casework Manager or the SEN Statutory and Strategic Processes Manager, and including timely responses relating to:

The SEN statutory timescales for preparing EHCPs

1. Responses to annual reviews by schools, settings, colleges and the Local Authority


2. Responses to SEN appeals


3. Responses to complaints, FOI and SAR requests


4. Phase transition processes


5. Pupils transferring between other LAs


6. School funding team requirements


7. Data entry on Tribal


8. Customer care response time standards

To undertake specific whole team responsibilities as assigned and moving between casework teams and strategic process teams as required.

To work closely and collaboratively with the members of the SEN Strategic and Casework Team to plan, develop, implement and maintain robust administrative processes to support the functions of the service.

To work collegiately as one of a larger group of SEN support officers, sharing responsibilities and maintaining a flexible, adaptable and responsible approach to contributing to the sharing of SEN support tasks.

1. In particular ensure tasks are dealt with according to plans and arrangements put in place by SEN Casework Managers, the SEN Statutory and Strategic Process Manager to enable timely responses to work associated with:
   
   
   
   1. assessment and preparing EHCPs
   
   
   2. annual reviews by schools, settings, colleges and the Local Authority
   
   
   3. SEN appeals
   
   
   4. complaints, FOI and SAR requests
   
   
   5. Phase transition processes
   
   
   6. Pupils transferring between other LAs
   
   
   7. School funding team requirements
   
   
   8. Customer care response time standards
   
   
   
   

Ensure timely and accurate data input to Tribal, checking consistency and coherence with file and any other records, including decision making records.

Assist in the undertaking of regular scheduled tasks where accuracy and timeliness is paramount, including the annual review trigger list, annual review monitoring against expected receipt, phase transition planning.

To process decisions and paperwork arising from the statutory SEN and assessment process according to pre-set performance standards.

Keeping records of phone interaction as required, manage an unpredictable and often high volume of telephone contact to a range of officers: answering enquiries where possible and seeking advice for response from other officers in the team.

Undertake cross team support responsibilities in a manner that supports the efficient, effective and customer focused work of the team, to include one or more of:

1. Post sorting – in and out-going


2. Stationery support


3. Filing


4. Archiving files


5. e mail account


6. Support to named senior officers in diary management and managing diverted phones


7. Panel preparation, minuting support and related administration.


8. Locating information on travel distance


9. Other tasks that may arise

Contribute to the planning, development and delivery of the SEN support infrastructure for the SEN Strategic and Casework Team, through reliable and consistent approaches to work; creative suggestions for improvement; asking the led in areas to be agreed between the post holder and the SEN Casework Managers and the SEN Statutory and Strategic Process Manager