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Sales & Customer Service Advisor


Salary Package: Negotiable
Location: Oxford, England
Consultant: Kathy Rusher
Posted: 13/05/2024


Berry Recruitment are NOW hiring for a committed and experienced Sales and Customer Service Advisor to work for a fast growing organisation based in Oxford (Parking Available)

Role: Sales and Customer Service Advisor

Salary: £22,500-£26,000 Depending on experience

Location: Oxford, Oxfordshire

Hours: Monday-Friday 08:30-17:00 (37.5 hours per week)

Key Responsibilities of the Sales and Customer Service Advisor:

  • Sell, Review, and advise on general insurance requirements across all product lines.

  • Identify and initiate cross-selling opportunities and activities to existing customers across all product lines.

  • Identify and initiate selling opportunities and activities to new customers across all product lines.

  • Conduct sales/ marketing campaigns as and when required.

  • Attend and provide support at local shows and events as necessary.

  • Acquire and maintain knowledge of products, as applicable to product licenses.

  • Deal with claims within your authority.

  • Process and dispatch renewal documentation to Agency standards.

  • Implement customer money collection and processing procedures to maintain Agency credit control. Conduct daily banking functions as required.

  • Maintain record keeping requirements for your role.

  • Maintain knowledge of insurance to the required standard for your role.

  • Perform other duties as assigned by Agents.

  • No regulated advice given on cover for unlicensed General Insurance products.

  • Work with customers over the phone, by email, and in person to offer solutions for their business and personal needs.

  • Ensure that we deliver for our customers in a timely manner so that they have the cover that they need when they need it.

  • Identity and promote our range of investment, pension, and Health &Safety Products.

  • Attend events to meet customers, and to promote our services to potential new leads.

About you:

  • Demonstrate Customer Service Skills

  • Excellence communication skills both verbal and written.

  • Demonstrate problem solving ability, good attention to detail and willingness to use own initiative and judgement.

  • Consistently self-motivated to achieve and exceed targets with a strong interest in and commitment to self-development and learning.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment – 01865 777733 or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.