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Process administrator


Salary Package: £9 - £9.50 per hour
Location: York, England
Consultant: Jack Powell
Posted: 14/10/2021


Berry recruitment are seeking a process administrator for our very busy client. Our client delivers a range of bespoke learning solutions for Government and non-Government Departments including; The Ministry of Justice, The Environment Agency, The Department for Environment, Food and Rural Affairs, Construction Industry Training Board (CITB) and Cabinet Office- to name but a few.

From course management, (including learner details and booking courses), to cutting edge E-Learning solutions and customisable face to face options and managing the CITB Apprenticeships life cycle, we aim to help create purposeful, adaptable and collaborative organisations through an excellent learning and development offer.

Role Description:

Responsibility for the delivery of a professional customer service - exceeding our customer’s expectations, whether through taking ownership of customer enquiries or through the accurate and timely processing of funding requirements, legal returns, application or registration for our products and services.

As a Customer Coordinator you will work within the Apprenticeships Processing Team, providing a front line and professional service to a range of either customer types, or for a range of products / services on behalf of our internal clients.

Examples of such areas are:

Dealing directly with centres to address scheme enquires, account enquiries or in support of their customers applications
Dealing directly with colleges, centres, schools, parents / guardians and funding agencies to ensure the successful placement and support of a candidate / apprentice.
Dealing directly with individual customers in support of scheme applications or providing advice and guidance about legislative, funding or scheme rules
Dealing directly with Employers seeking advice and guidance regarding grant and levy queries or in relation to other funding and apprenticeship support
Dealing with internal customers – building relationships and working in partnership with other front line staff and supporting them in the successful service delivery of services in particular to Employers and Apprentices
Processing the financial elements of the schemes and contracts including: prompt payment of grants, timely and accurate claiming of funding and handling of all monies in accordance with Construction Skills’ policy. All of which ensure excellent customer service, data protection and maximisation of income.

Role Accountabilities:

Provide accurate advice, guidance and information to internal and external customers in line with contractual agreements
Accurately capture customer information and process financial transactions, as per work instructions and corporate guidelines
Taking ownership over each customer experience ensuring the customer receives an excellent standard of service every time
Ensure delivery of workload is completed to required contractual specifications, service level agreements, benchmarks and quality standards
Working with team members to generate ideas for on-going and continuous improvement to service deliver
Develop a comprehensive knowledge of the service / product area to which you are supporting and have an understanding of the products and services supported by the department as a whole
Active participation in team meetings – suggesting ways of improving the efficiency of the department and the quality of service provided

Skills Required:

Committed to providing and having a passion to provide excellent customer service