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Order Processor/Customer Service

Oxford125933_1718125654

Salary Package: £30000 - £32000 per annum
Location: Didcot, England
Consultant: Kathy Rusher
Posted: 11/06/2024

Description:


Berry Recruitment are NOW hiring for an experienced Order Processor to work for a client based in Didcot, Oxfordshire. This role is fast-paced and involves continual interaction with customers via email, telephone and live chat. We are looking for a capable, efficient and dedicated person to take and process orders onto the bespoke CRM system.


Role: Order Processor/Customer Service


Salary: £30,000 - £32,000 Per Annum


Location: Didcot, Oxfordshire


Hours: Monday – Friday


About the role:
As Order Processor/Customer Service your duties will be:



  • Entering orders taken via email, telephone, web portal and rep visits onto our system. This can involve advising customers regarding products and sorting out queries with orders which have been placed

  • Managing the sales inbox, dealing with all incoming emails to the main sales email address, and processing or forwarding to relevant personnel.

  • Monitoring and responding to the online chat on our web portal

  • Dealing with order queries, delivery issues, returns, product faults and errors always leaves the customer feeling as though they have been listened to and their issue is being resolved

  • Producing quotations

  • Adding users to web portals and updating products on the portals where necessary

  • Updating customer records

  • Setting up new print templates

  • Producing visuals for clients and print room in coral draw

  • Liaising with the warehouse regarding order issues or details which are not clear


About you:



  • This role would suit a Sales Administrator or Customer Service Executive with outstanding attention to detail and organisational skills.

  • Confident communicator at all levels

  • Exceptional attention to detail


No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"



For more information and to apply, contact the Oxford branch of Berry Recruitment – 01865 777733 or click 'Apply Now' to submit your application.



Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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