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Inbound Call Centre Agents

SC/BERRY/8985_1487340731

Salary Package: £16016 - £20816 per annum + SKY
Location: Cardiff, Wales
Consultant: Samantha Clarke
Posted: 17/02/2017

Description:


Our client with two great building locations in Cardiff are looking to expand their teams on both sites in upcoming months, both on the main transport routes of Cardiff centre and Cardiff bay.

My clients are looking for candidates that are looking to deliver excellent customer experiences on every call. Offering individual help on each call to resolve the problem in an efficient time manner.
Along with the strong service element of this role, there will be an opportunity to up sell and promote additional products of the brand to customers that are interested.

If you thrive on having great conversations then this role may be right for you.
Do you want to work for a company that truly believe promoting within for team mangers, trainers, QS roles and number of other roles yearly!

Competitive salary £16,016.......PLUS monthly bonus (circa £400 per month PLUS Incentives including Free Sky+ HD & broadband, Pension and Healthcare

If YES then please continue to read the job description and the many benefits this company offers including:

- Free Sky TV Package worth £90p/m after just 4 weeks of service
- Cash and gift vouchers given away weekly
- Fortnightly pay
- Local Discounts (E.G Free drink at Nandos etc)
- Free eye care vouchers
- Free child care benefits
- Death in service benefits
- Opportunity to earn a BSC Degree of Customer Contact Management

Hours of work – Monday to Sunday flexible between 8am and 10pm – shifts either 4x 10 hours days or 5 x 8 hours days.

Your role will be to advise existing customers on an upgrade or customer who are looking to end their subscription. You will make sure they feel like the number one priority and are fully informed about the options and services available to them.

As a Customer Experience Advisor you are empowered to take ownership of incoming and outgoing calls and be able to create a unique customer experience. It is essential you proactively anticipate customer needs and expectations and meet them every time by promoting our products and services.

To join the team all you need is the right attitude to service excellence, good communication skills, be self-motivated with a great personality. The ability to work as part of a team is essential as is the requirement to meet targets on a weekly basis.


Role Duties:

- Incoming calls from existing customers
- Promotion of company products
- Problem solving
- Complaint handling
- Promote new products and offers throughout the year

If you are interested in joining a diverse company, then please send you CV in today for immediate consideration.

All responses will be reviewed within 48 hours.
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