Job Finder


Head of operations-Ecommerce Logistics


Salary Package: Up to £50000 per annum
Location: Gosport, England
Consultant: Helen Clarke/Lisa Purcell
Posted: 10/11/2023


Job Title: Head of Operations - Ecommerce Logistics
Location: Gosport
About Us: We are a leading player in the ecommerce logistics industry, specialising in end-to-end solutions for online retailers. With a focus on efficiency, reliability, and customer satisfaction, we are dedicated to providing seamless logistics services tailored to the unique demands of the ecommerce market. We are a fast growing SME and we are a small team so we need members of the team to be open minded good communicators with a can do attitude who work well in a flat structured organisation.
Position Overview: As the Operations Director, you will play a pivotal role in overseeing and optimising our logistics operations to ensure the highest level of service for our clients. You will be responsible for managing a team of operations managers, supervisors, and staff, as well as liaising with various internal departments to drive operational excellence.
Key Responsibilities:
1. Strategic Planning:
• Develop and execute operational strategies aligned with the company's overall long term goals and objectives.
• Drive continuous improvement initiatives to enhance efficiency, effectiveness, and profitability.
2. Team Leadership and Resourcing:
Lead, mentor, and inspire a team of operations managers, supervisors, and front-line staff whilst providing the team with clear roles and responsibilities.
Foster a culture of accountability, teamwork, and high performance.
Responsible for all operational hires and management of the operational team.
Ensuring that we have the right balance of permanent and agency employees to serve all existing and incoming business efficiently and profitably.
Resource management and planning for peak and other busy periods.
3. Process Optimisation:
• Streamline and optimise end-to-end logistics processes, from order fulfilment to lastmile delivery.
• Identify opportunities for automation and technology integration to improve operational efficiency.
4. Performance Monitoring and Financial Performance:
• Participating in monthly P&L reviews. Understanding the KPls and profitability of our products and customers. Using financials to hit profitability expectations for the business.

  • Establish KPls and metrics to measure the performance of various operational functions.

  • Regularly analyse data to identify trends, areas for improvement, and opportunities for cost savings.

  1. Vendor Management:

    • Build and maintain relationships with key logistics partners, carriers, and vendors.

    • Negotiate contracts and service level agreements to ensure cost-effective and reliable services.

  2. Compliance and Quality Assurance:

    • Ensure compliance with industry regulations, safety standards, and company policies. Maintaining documentation and managing surveys and renewals.

    • Implement quality control measures to maintain high service levels and customer satisfaction.

    • Management of facilities including security systems and any ad-hoc requirements in relation to the fulfilment warehouse.

  3. Inventory Management:

    • Oversee client inventory planning, warehousing, and distribution activities to minimise stockouts and excess inventory.

    • Maintaining most efficient stock placement in the warehouse.

    • Implement best practices for inventory accuracy, cycle counting, and replenishment.

  4. Client Experience and Management:

    • Collaborate with client service and sales teams to enhance the overall customer experience.

    • Proactively address customer enquiries, feedback, and concerns related to logistics operations.

    • <