Front of House Staff

TC130325_1741871791

Salary Package: Up to £13.00 per hour
Location: Darlington, England
Consultant: Dani Gallone
Posted: 13/03/2025

Description:

Our client is looking for energetic and customer-focused Front of House staff to join their cafe team.

You will be responsible for providing excellent customer service to event attendees, the running of cafe operations, and ensuring a smooth and enjoyable experience for all guests. Whether serving food and beverages or assisting with seating and inquiries, you’ll play a key role in the event's hospitality experience.

Note: Due to the client location, you must be able to drive. The location is not accessible via public transport.

Key Responsibilities:

• Customer Service: Greet guests with a friendly, positive attitude. Provide a welcoming atmosphere for all attendees, assisting them with menu choices, taking orders, and answering any questions about cafe offerings.


• Order Taking & Service: Efficiently take food and beverage orders, ensure accuracy, and deliver orders in a timely manner. Ensure high standards of presentation for all items served.


• Cash Handling: Process cash and card payments, issue receipts, and ensure transactions are completed accurately and promptly.


• Cafe Operations: Maintain cleanliness and organisation of the cafe area, including wiping down tables, chairs, and counters regularly. Ensure that condiment stations are well-stocked and tidy.


• Team Collaboration: Work closely with kitchen staff, ensuring orders are communicated accurately and efficiently. Assist colleagues with various tasks to ensure smooth operation of the cafe.


• Guest Engagement: Promote special offers, menu items, and event-related promotions to enhance the guest experience. Engage with guests to ensure they are satisfied, and their needs are met.


• Health & Safety Compliance: Follow all food safety and hygiene guidelines, ensuring that food and drinks are served in a safe and sanitary manner. Adhere to COVID-19 protocols and event-specific guidelines as required.


• Problem Resolution: Handle customer complaints or requests professionally, ensuring that guests feel valued, and their concerns are addressed. Escalate issues to the cafe manager when necessary.


• Event Support: Assist in preparing and organising cafe spaces for peak periods. Ensure that the cafe remains fully operational during busy times and that all guests are attended to.

Qualifications:

• Previous experience in a customer service or food service role, preferably in a cafe, restaurant, or event setting.


• Friendly, approachable demeanour with strong communication skills.


• Ability to work efficiently and stay calm under pressure in a fast-paced, high-energy environment.


• Knowledge of food safety standards and willingness to learn cafe-specific procedures.


• Basic math skills for handling cash and processing transactions.


• Physical stamina for standing or walking for extended periods, with the ability to carry and serve trays, drinks, and food.


• Flexibility to work ad-hoc shifts, including weekends, in line with event timings.

Shift Times:

• Shift times will be 8am until 2pm approximately.


• Please be aware that shifts could be longer depending on business requirements.

Dates required for cover in March: (other bookings will be discussed regarding April).

• Friday 21st March


• Sunday 23rd March


• Friday 28th March

Pay