CYPF Support Officer

JS/EXE/COM_1724418713

Salary Package: £11.00 - £12.00 per hour
Location: Plymouth, England
Consultant: Jade Singh
Posted: 23/08/2024

Description:

Title: CYPF Support Officer

Primary Purpose of Role:
To provide excellent business support services in the Children’s spoke (CYPF department), ensuring that all activities and functions provided to colleagues, managers, external stakeholders, and customers are efficient and effective.

Key Accountabilities and Key Measures
Role Outcomes:

• Deliver administrative functions appropriate to specialism, working within timescales and service level agreements (40%)


• Accurate use of digital systems to ensure processes or transactions are administered within guidelines and policies (20%)


• Provide/run basic data reporting for specific service specialism (20%)


• Accurate manual and computerised recording of sensitive information and manage the storage, retention, and disposal of sensitive records (20%)

Role Measures:

• Efficient delivery of service with high levels of compliance and customer satisfaction


• Confidential data and information are securely processed and maintained according to regulations and policies


• Reports and information are provided within required timescales


• Support the continued development of the business support service by being proactive and ideas-focused for ongoing improvements

Key Activities:

• Work effectively with both internal and external stakeholders to gather relevant information or advice (25%)


• Ensure all requests, enquiries, applications, referrals, and casework are processed in line with agreed timescales, and all follow-up actions are undertaken (where relevant) or passed on to the service area (15%)


• Maintain customer and client information and data in a confidential manner, ensuring compliance with regulations relating to the access, security, and processing of personal data (15%)


• Validate and manage data and information received, collate and produce reporting, provide statistics, and complete returns e.g., FOI requests (10%)


• Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience, and best practice, supporting a continuous improvement ethos (10%)


• Develop and implement approved system changes in conjunction with ICT and end users (5%)


• Responsible for promoting and maintaining Quality Assurance and carrying out the duties of ISO Internal Auditor (5%)


• Represent the team at corporate meetings, taking relevant actions, and ensuring communications are cascaded (5%)


• Administer Health, Safety, and Wellbeing activity, including DSE assessments (5%)


• Carry out induction for new employees (5%)


• Undertake other duties appropriate to the grade of the post

Essential Qualifications/Knowledge:

• GCSEs A*–C (9-4) or equivalent in English and Maths


• NVQ3 or equivalent qualification or experience in business support


• A willingness to undertake appropriate learning and development as required

Desirable Qualifications/Knowledge:

• Customer care qualification/training


• Working knowledge of financial systems, budget monitoring, preparation, and financial reporting


• Basic knowledge of relevant legislation, policies, and procedures

Essential Experience:

• Experience of using Microsoft Office products and web-based software packages


• Experience of providing effective and efficient customer service to both internal and external customers in line with policies and procedures


• Ex