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Customer Service Representative

950306_1652359614

Salary Package: Negotiable
Location: Kings Lynn, England
Consultant: Louise Street
Posted: 12/05/2022

Description:

Our client is a manufacturer who offer a range of development, manufacturing and technical services. Located in the rural outskirts of King’s Lynn They are looking for a customer service representative to join their team. Due to the location candidates must hold a driving licence as this is out of the area of public transport links.

We are looking for candidates with good verbal and written communication skills, who hold the ability to demonstrate a proactive approach while working well in a team, conveying interpersonal skills at all times. You will need to have a keen eye for detail with the ability to multi task and show good organisational skills. The role will involve a variety of duties some of which being:

• Be the first point of contact for customer orders, queries, and requests


• Process customer orders and liaise with other internal departments to ascertain delivery timescales


• Manage communications with the customer to ensure they are kept informed on the status of their order


• Create delivery paperwork and customer invoices


• File both electronic and hard copy documents


• Effectively manage price changes as advised by the Sales team


• Ensure customers details are kept up to date and contact details are correct


• Credit control – chase payment (statements, letters, emails, calls) put orders on hold where necessary


• Support the Sales team with the provision of customer reports / analysis


• Complete checks on systems and processes to ensure accuracy of transactions

Experience:

• Understanding of CRM principles


• Three plus years Customer Services Experience


• IT literate – excel, word, outlook

Hours:

Full time, 8:30am till 5:00pm

Early finish of 2:30pm on a Friday

Competitive salary being offered.

If you feel this position is something you would be able to excel in apply today!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.