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Customer Service Administrator

Sutton/ES/953203_1707235649

Salary Package: £21000 - £23000 per annum
Location: South London, England
Consultant: Emily Sadler
Posted: 06/02/2024

Description:


Berry Recruitment, are recruiting on behalf of our esteemed client. We are currently currently seeking a dedicated Customer Service Administrator to join their team. The role entails providing crucial administrative support services to their customers, ensuring exceptional customer service delivery from initial contact to contract completion. The successful candidate will handle a variety of calls, addressing customer inquiries, and responding to information requests with professionalism and adherence to service standards.


Key Responsibilities & Duties:



  • Manage a large volume and variety of telephone enquiries promptly and efficiently.

  • Respond to customer correspondence via letter and email in a timely and courteous manner.

  • Liaise with customers, financial advisers, and third parties to process instructions and address enquiries effectively.

  • Collaborate with team members to uphold and exceed service standards consistently.


Knowledge, Skills, and Experience:



  • Excellent telephone manner and a proven track record of delivering outstanding customer service.

  • Strong written and oral communication skills with acute attention to detail.

  • Proficient computer skills, including familiarity with relevant software applications.

  • Ability to work effectively within a team and prioritise tasks to meet deadlines.


Desirable:



  • Previous experience in customer service administration, preferably in a financial context.

  • Background in financial services.

  • Previous experience in a call centre environment.


Salary: £21,000 to £23,000 per year


If you possess the skills and experience outlined above, we invite you to apply for this position online now with your up to date CV.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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