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CRM Administrator

OXKR15462_1658934179

Salary Package: £30000 - £35000 per annum
Location: Didcot, England
Consultant: Kathy Rusher
Posted: 27/07/2022

Description:


Berry Recruitment has registered an exceptional opportunity that has just arisen to join our client based in the Harwell area as a CRM Administrator on a permanent basis.



Role: CRM Administrator – Hybrid working available
Location: Harwell, Oxfordshire
Hours: 35 Hours (Monday – Friday)
Salary: £30,000 - £35,000 per annum
Benefits: Generous Holiday Allowance

The primary purpose of this role is to bridge the gap between the Dynamics CRM system and the users who interact with it, providing technical support, data support, training and customisation as needed by the business.


In addition, this role will be required to provide technical support, training and assistance with current and future core company applications.


Finally, an important part of this role is to promote the CRM system and other core company applications and widen use by adopting business processes that can be translated into any of the systems.



Key Responsibilities:



  • Administer and maintain MS Dynamics CRM

  • Run and take action upon daily data housekeeping routines, and assist the business with the wider data strategies

  • Provide support for Dynamics CRM and other core company applications

  • New user training and support

  • Create representations of data in various formats

  • Maintain end user and technical documentation

  • Promote CRM use within the company, including its capabilities, potential uses and benefits

  • Working closely with the business and each department to improve CRM processes and introduce new functionality through customisation

  • Manage relevant helpdesk requests to meet SLAs

  • Manage development request queue with Project Manager

  • Provide general IT assistance in support of Desktop Technician, including but not limited to, holiday cover

  • Regularly recording member contact ensuring that the interaction and outcomes are input to the membership database (CRM) to maintain records and reference member data

  • Following organisational process and procedures to ensure member expectations and agreed service level agreements are met

  • Managing and protecting member and customer information in accordance with HTA policy and General Data Protection Regulations

  • Undertaking such other duties, commensurate with the responsibilities above, as may from time to time be required by members of the HTA management team



  • Managing and protecting member and customer information in accordance with policy and data protection legislation.

  • Undertaking such other duties, commensurate with the responsibilities above, as may from time to time be required by members of the management team.



Candidate Specification:



  • Have an in-depth understanding of Dynamics CRM 2016+ & its features, user and security management and principles for customisation and workflow

  • Have a good understanding of sales, marketing, business processes and how they relate to CRM software

  • Have a strong IT background, with solid troubleshooting skills

  • Strong understanding of T-SQL

  • Introductory understanding of C# & CRM plugin development with capacity to develop skills - good to strong understanding is preferable

  • Have excellent communication and interpersonal skills, working with staff in each department is a key part of this role

  • Have a good attention to detail and ability to “scour” data to be able to verify and reconcile data

  • Have an open and friendly personality

  • Have experience with Click Dimensions or other marketing automation solutions<
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