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Contact Centre Agent

KL/LK/PA_1637851403

Salary Package: £9.50 - £9.80 per hour
Location: Birmingham, England
Consultant: Lauren Kirby
Posted: 25/11/2021

Description:


Berry Recruitment are currently recruiting for a Contact Centre Agent for our client based in Birmingham.


Role Overview:

To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.

Key Responsibilities:




  • Process work in line with agreed procedures, business rules or scripts – Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.

  • Learn the procedures and understand parameters of producing a quality output.

  • Process work to the defined level of quality.

  • Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.

  • To schedule and prioritise allocated work on a daily basis.

  • Distribute information and when required, work to the other team members or groups.

  • Identify and suggest areas of improvement.

  • Maintain and update information held on a data base or manually.

  • Support line management on any additional admin when required.

  • Liaise with internal/external clients.

  • Print/post data/reports/invoices daily.

  • Maintain records for audit purposes.

  • Ensure deadlines are met.


Working hours are Monday to Friday between the hours of 8am and 6pm.


Hourly pay rate: £9.62 per hour


The contract is initially for 6 months.


Please contact Lauren at Berry Recruitment, King's Lynn for more information,

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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